Cocoon Health 100-Day Satisfaction Guarantee
If you are not 100% satisfied with your Cocoon Health, you have 100 calendar days from the date of purchase to request a full refund.

Return Policy

  • Product(s) returned to Cocoon Health directly must have been purchased from our website,
  • Product(s) purchased from any retailer or website other than must be returned to original purchase location and in accordance with the retailer’s return policy.
  • Cameras must be in good physical condition, not broken or damaged.
  • Please ensure you include all components in your returned unit. Incomplete returns will be refunded the retail value of parts received by Cocoon Health’s returns processing department.
  • The product(s) must be returned to Cocoon Health within three weeks after the return request has been submitted to be considered a valid return.
  • You will be issued an email when your return has been received and processed by Cocoon Health Support.
  • Depending on your financial institution, the processing of your refund can take up to 7 business days to post to your account. The refund will be issued in the original form of payment in which the order was placed.

To start your refund, email with your name, order number (provided in your order confirmation email), and reason for return.

You will be emailed a return label. In the package, you will need to include your order number and reason for return.

Returns will be shipped to:

Cocoon Health
ATTN: Returns
385 Moffett Park Dr, Suite 105
Sunnyvale, CA 94089

*Please note that the return policies and/or procedures are subject to change without prior notice.